Customer Issue: The garage door opener was making a lot of noise and moving slowly.
Our Solution: After making sure the problem didn't involve the external parts of the drive system, and lubricating and adjusting the chain, we removed the unit's casing and checked on the motor. The main gear was slightly broken, which explained both the noise and the slowness. We replaced it immediately and then saw to it that there were not additional issues with the unit.
Customer Issue: Spring broke when the customer tried opening the door.
Our Solution: The scenario wasn't unfamiliar to us, as this type of problem is one of the most common ones garage door owners can experience. We quickly detached what was left of the damaged unit and then fitted a new torsion spring onto the shaft and wound it until it was able to balance the door correctly.
New Garage Door Installation
Customer Issue: The customer was interested in a garage door with excellent insulation capabilities.
Our Solution: The main reason this customer wanted to have a new door installed – apart from the fact the old one was in bad shape – was to add some insulation capabilities to his garage, and therefore to her house as well. We suggested a few different models, and after some deliberation the customer decided to get a Raynor garage door from the Aspen™ Series, which boasted steel-reinforced polystyrene panels with a faux-wood finish and remarkable thermal efficiency thanks to the company's WeatherLock™ section joint feature. We performed the installation a few days later (at the customer's request) and made sure his garage was in fact properly insulated afterwards.